Edward Russell-Walling

Many who have tried it say it is very difficult to pull off, and the failure rate remains high - anything from 40% to 70% depending on whom you ask. A series of very visible outsourcing calamities at big companies like Dell and Lehman Brothers (which re-insourced helpdesks) and JP Morgan (which clawed back its IT functions) raised doubts over whether the practice had a future at all. Certain British government agencies have had a similarly dismal record with third-party IT projects. Yet outsourcing volumes keeping growing, along with the categories of work involved.